Shipping policy

Efficient order delivery is our top priority. We utilize USPS for reliable shipping. All packages ship within 1-3 business days of order receipt.

TRACKING:

Once your order has been shipped, we will send you a confirmation email with tracking information.

If you have any questions about our shipping policy, please contact us at info@shopjanae.com.

In case your package is marked as delivered but you have not received it, we advise that you contact the shipping carrier, such as USPS or UPS, to file a claim and start an investigation.

Please note: We are not responsible for stolen packages. If the shipping carrier confirms delivery, we are unable to issue a refund. For packages marked as delivered, you will need to contact the carrier directly for assistance.

Additionally, we are not responsible for delays caused by mail carriers and cannot refund shipping charges if USPS or UPS fail to meet their guaranteed delivery times. Please contact the carrier directly if your package is delayed.